Meet Our Experts:
The CRS Team
With over 200 years of combined experience, our highly skilled professionals at CRS specialize in managing Colorado’s special districts—delivering trusted leadership, deep expertise, and proven results.
Leadership Team
Joel Meggers
President
Sue Blair
CEO
Client Services Management Team
Marcos Pacheco
Director of Client Services
Kayla Blair
District Manager
Elizabeth Powell
District Manager
Carlos Arreola-Karr
District Manager
Molly Couture
District Manager
Michael Schenfeld
District Manager
Riley Meggers
Assistant Manager
Mat Birkeness
District Manager
Ashly Riley
District Manager
Monica Perito
District Manager
Marcos Pacheco
Director of Client Services
Carlos Arreola-Karr
District Manager
Mat Birkeness
District Manager
Kayla Blair
District Manager
Molly Couture
District Manager
Ashly Riley
District Manager
Elizabeth Powell
District Manager
Michael Schenfeld
District Manager
Monica Perito
District Manager
Riley Meggers
Assistant Manager
Finance & Accounting Team
Doug Farmen
Senior Accounting Manager
Kim Alex
Senior Accounting Manager
Joe Frank
Senior Accountant
Sam Martinez
Accountant
Diane Rodriguez
Senior Accounting Manager
Rachel Otley
Senior Accounting Manager
Amy Gonzalez
Senior Accountant
Joan Beans
Senior Accounting Manager
Josh Finstad
Senior Accountant
Nilufer Sultana
Senior Accountant
Doug Farmen
Senior Accounting Manager
Diane Rodriguez
Senior Accounting Manager
Joan Beans
Senior Accounting Manager
Kim Alex
Senior Accounting Manager
Rachel Otley
Senior Accounting Manager
Josh Finstad
Senior Accountant
Joe Frank
Senior Accountant
Amy Gonzalez
Senior Accountant
Nilufer Sultana
Senior Accountant
Sam Martinez
Accountant
Client Support Team
Sandy O'Neill
Senior Client Support Specialist
Nichole Baile
Client Support Specialist
Rhonda Bilek
Client Support Specialist
Allison Kinkel
Client Support Specialist
Jackie Stockton
Client Support Specialist
Sandy O'Neill
Senior Client Support Specialist
Nichole Baile
Client Support Specialist
Rhonda Bilek
Client Support Specialist
Allison Kinkel
Client Support Specialist
Jackie Stockton
Client Support Specialist
Other Departments
Administrative
Utility Billing
Operations & Maintenance
Elections
Joel Meggers – MPA, MURP, AICP
CRS President
Joel Meggers has been involved with special districts and metropolitan districts since 1998, and urban renewal authorities and municipal governments since 1993. Joel complements CRS with a solid foundation of education and experience in local government; he holds a Master’s of Urban and Regional Planning and a Master’s of Public Administration from the University of Colorado.
Joel’s proven record of success includes positions such as Deputy City Manager, Director of Utilities and Public Works, Director of Community Services, Budget Analyst, Advance Planner, Current Planner, and Management Analyst. He is also an expert in the areas of water, sewer, and storm water utility operations, management, and planning; operations and maintenance, and capital improvement budgets and projections; goal-setting and long-range planning.
Joel has earned several honors from the Denver Regional Council of Governments Local Government Innovation Awards Program. Joel brings both extensive experience and education to the management of special districts and local governments.
Past Positions Held
District Manager, Deputy Manager, Director of Utilities and Public Works, Director of Community Services, Budget Analyst, Advance Planner, City Planner, and Management Analyst.Education and Certifications
Master’s of Urban and Regional Planning (MURP), Graduate School of Architecture and Planning. University of Colorado at Denver. Master of Public Administration (MPA), Graduate School of Public Affairs. University of Colorado at Denver. Bachelor of Arts Degree in Economics (BA), Western State College, Gunnison, ColoradoHighlights in Finance and Accounting
Managed debt assessment, bond issuance, infrastructure financing and planning, revenue and cost sharing agreements.
Issued, refinanced, restructured, and managed over an estimated $1 billion in bonds that funded various transportation, water rights, and utility projects with over 100 different governmental entities, including districts, cities, and urban renewal authorities.
Coordinated the structuring and management of several sales and property tax increment financing projects.
Played a leadership role in short and long-term financial planning and cost/benefit analysis.
Extensive experience in audit preparation, budgets, budget amendments, monthly financial statements, and billing operations for over100 different governmental entities, including districts, cities, and urban renewal authorities.
Highlights in Transportation
Led a $12 million Interchange/Transit Improvement with RTD, CDOT, FHWA, DRCOG, and local governments that was funded by both Federal and Local revenues.
Committee member for the following corridor studies: NW Pkwy, US36, North I-25, Arapahoe Road. He played a key role with the US36 TMO to pursue federal funding and EIS development.
Extensive experience in managing engineers and planners in the areas of traffic modeling, traffic studies, warranting traffic signal, traffic calming and traffic systems management analysis.
Supervised and directed the maintenance services of asphalt and concrete repair, striping, signs and traffic signals, and snow and ice operations.
Highlights in Land Use Management and Planning
Assisted with the financial management, planning and development of the Urban Renewal Authority Area 91-acre commercial development that includes $21.5 million in public improvements and $12 million in interchange improvements.
Project lead in several comprehensive plan rewrites and amendments.
Extensive experience in both current and long-range planning as a former Current and Advanced planner. He has managed the development process for various residential and commercial developments.
Highlights in Water Rights, Water, Wastewater, and Stormwater
Led a Cooperative Regional Water Supply Development transaction that included over 5,000 acre-feet of water and pipeline capacity assets valued at over $50 million. The project involved a water conservancy district and sub-district, and four cities and towns. The project received First Place Honors, 2003 Local Government Innovation Awards Program category of Cooperative Service Delivery by DRCOG.
Formulated and implemented a multi-phased plan that improved the efficiency and effectiveness of several districts, urban renewal authority and Town. Honorable Mention Winner, 2002 Local Government Innovation Awards Program category of Productivity Improvement by DRCOG.
Led a Cost-effective Watershed Approach to Stream Health (WASH) to enhance and improve water quality through stormwater management with four neighboring cities and one county. The partnership received Third Place Honors, 2004 Local Government Innovation Awards Program category of Cooperative Service Delivery.
Extensive experience in the planning, construction and maintenance, and management of water and wastewater treatment plants, drainage projects, storage tanks, reservoirs, and distribution and collection systems.
Sue Blair
CEO and Director of Elections
With decades of expertise in administrative management, paralegal services, and government operations, Sue Blair is a recognized leader in special districts and municipal governance across Colorado. She currently serves as the President of the Special District Association (SDA) Board, where she plays a key role in advocating for and guiding special districts statewide.
Her extensive knowledge spans governmental taxation, auditing, budgeting, elections, property ownership, utility billing, and statutory compliance, making her a trusted resource for local governments. Sue has been instrumental in managing and overseeing municipal elections, including high-profile recall efforts and large-scale petition verifications. Her election expertise has led to statewide recognition, including appointments by the district court as an administrative hearing officer and collaboration with the Division of Local Government and Special District Association to train election judges.
Beyond elections, Sue has led significant policy initiatives, including drafting municipal ordinances, resolutions, and legislation. She has been a driving force behind key property inclusions and exclusions within special districts, ensuring compliance with regulatory frameworks. Her leadership extends to financial management, where she has implemented policies for sales and use tax, public improvement fees, and liquor licensing.
A dedicated advocate for effective governance, Sue has served on legislative committees shaping election codes, budget policies, and district regulations. She has also provided training for county-wide election judges and local government budgeting, sharing her knowledge with hundreds of participants.
From managing complex construction projects to overseeing the billing operations of over 90,000 customer accounts annually, Sue’s ability to navigate government operations with precision and efficiency has made her an invaluable leader in her field. As President of the SDA Board, she continues to champion the success and sustainability of special districts across Colorado.
Career Highlights
- Special District Association Board member for over a decade and currently serving as the Association’s Board President.
- Instructor/mentor in training new Designated Election Officials across the state.
- Involvement in the incorporation of the City of Lone Tree, establishing policies and procedures for financial management of sales and use tax, public improvement fees, building department administration, and liquor licensing.
- Coordinate implementation of a public improvement fee (PIF) in multiple local governments.
- An appointment by the Adams County District Court to serve as an Administrative Hearing Judge in a controversial case regarding board member qualification.
- Managing countless ballot initiatives/elections, ranging from over 40,000 petitions to multiple district and municipal elections.
- Serving on various Legislative Committees that have reviewed and improved the implementation of elections, budgeting, transparency, financial compliance, and local government organization.
- Past instructor for the Division of Local Government budget training sessions and conducted numerous county-wide election judge training sessions.
- Managed billing operations of over 100,000 customer accounts annually, and supervised all customer service representatives.
- Involvement in several collaborative efforts to consolidate special districts.
Marcos Pacheco
Director of Client Services
With over 15 years of experience in operations management, Marcos Pacheco brings a thoughtful, steady approach to leadership and client service. Since joining CRS of Colorado in 2008, he has been instrumental in refining internal processes, enhancing team performance, and delivering reliable support to the many special districts CRS serves across the state.
Marcos also serves as the Deputy DEO for all elections within CRS, where his logistical expertise has guided the successful distribution of hundreds of thousands of ballots—including a record-setting election season with over 800,000 ballots mailed. His ability to manage complexity with calm efficiency has earned the trust of clients and colleagues alike.
Marcos also spent a decade as a firefighter—a role that shaped his grounded perspective, collaborative spirit, and decisive problem-solving under pressure. Whether mentoring staff, coordinating district operations, or navigating high-stakes challenges, Marcos approaches each task with humility and focus.
Today, as Director of Client Services, Marcos continues to champion operational excellence and a people-first ethos. He takes pride in helping others succeed and considers it a privilege to support the communities CRS serves.
Career Highlights
- Brings over 15 years of experience in operations and team leadership across both public service and district management.
- Successfully coordinated large-scale election operations, including the distribution of hundreds of thousands of ballots across Colorado.
- Contributed to the safe, efficient management of construction operations with a strong focus on workplace safety.
- Played a key role in securing funding for infrastructure projects, including SRF loans and CARES Act support for local districts.
- Experienced in preparing annual budgets, supporting compliance efforts, and supervising operational teams.
- Graduate of the SDA Leadership Academy and Water for Colorado program, demonstrating a continued commitment to professional growth.
- Former firefighter, bringing a steady, service-driven mindset to leadership and decision-making.
Doug Farmen, CPA
Senior Accounting Manager
Doug Farmen, CPA, brings more than 30 years of governmental finance and accounting experience to Community Resource Services. Throughout his career he has held senior financial leadership positions with municipalities in Colorado and Washington, developing deep expertise in governmental accounting, budgeting, financial reporting, auditing, long-range financial planning, capital planning, investments, and financial policy.
Before joining CRS, Doug served as Controller for the City of Thornton, where he led citywide accounting operations, financial reporting, audit preparation, internal controls, grant accounting, and debt service accounting. His earlier leadership roles include Director of Finance and Administration for the City of Cherry Hills Village, Chief Financial Officer for the Colorado Retirement Association, Finance Director/CFO for the City of Centennial, and Finance Director for the City of Littleton. He began his career in Washington as Finance Director for the City of Kenmore and Assistant Finance Director for the City of Edmonds.
That municipal grounding gives Doug a comprehensive understanding of the financial, operational, and regulatory responsibilities Colorado local governments face. He is a Certified Public Accountant in the State of Colorado and a member of the Government Finance Officers Association (GFOA), has served as Board Treasurer for the Centennial State Liquid Investment Pool, and holds a Bachelor of Arts in Business Administration with an emphasis in Accounting from Washington State University.
Career Highlights
- Managed financial operations for an $87 million municipal organization, covering budgeting, financial reporting, payroll, purchasing, utility billing, revenue, capital planning, and long-term analysis.
- Oversaw an investment portfolio exceeding $100 million as Finance Director/CFO for the City of Centennial.
- Led and developed a 13-member municipal finance team across accounting, budgeting, reporting, purchasing, sales tax administration, grant management, and financial policy.
- Implemented an online budgeting model for the City of Cherry Hills Village, improving efficiency, transparency, and long-term planning.
- Developed long-range financial forecasting models and capital funding strategies to support strategic decision-making by municipal leadership.
- Chaired the Audit and Budget Committee and served on the Investment Committee for the City of Centennial.
- Earned GFOA Certificates of Excellence for budgeting and financial reporting.
Rachel Otley, CPA
Senior Accounting Manager
Rachel Otley, CPA, brings more than 15 years of accounting, finance, audit, and financial management experience to Community Resource Services. Her background spans public accounting, corporate finance, real estate and property accounting, financial analysis, budgeting, auditing, internal controls, and accounting systems implementation.
Before joining CRS, Rachel served in accounting leadership and financial management roles with Charles Schwab & Co., Cobblestone Development & Consulting, Yugo USA, and Nordstrom Card Services. Earlier in her career she worked in public accounting with KPMG, leading financial statement audits for clients in the real estate, joint venture, and governmental sectors. She has developed particular expertise in financial reporting, budgeting and forecasting, account reconciliation, audit coordination, internal controls, cash flow analysis, and process improvement, and has led accounting system conversions, improved financial close procedures, and implemented automation solutions.
Rachel earned her Bachelor of Science in Business Administration with an emphasis in Accounting from the University of Colorado Boulder and is a Certified Public Accountant in the State of Colorado. As a Senior Accounting Manager at CRS, she combines technical accounting expertise with a collaborative leadership style to provide clients and their Boards of Directors with accurate, timely, and meaningful financial information.
Career Highlights
- Managed a $200 million budget model across multiple business units, delivering monthly results and analysis and identifying cost savings.
- Helped scale a national property portfolio from 23 to 48 properties through a multimillion-dollar joint venture as Director Financial Controller.
- Led a nine-member accounting team responsible for monthly reporting, audits, and tax compliance during a period of rapid organizational growth.
- Led multiple accounting system implementations and conversions, including transitions to Yardi that improved reporting, data integration, and efficiency.
- Transitioned an accounting team to a five-day close calendar, improving the timeliness and accuracy of financial reporting.
- Researched and implemented ASC 606 Revenue Recognition and ASC 840 Lease Accounting standards in coordination with technical accounting teams and auditors.
- Led financial statement audits at KPMG for government, real estate, and joint venture clients, including internal control assessments.
Elizabeth Powell
District Manager
Elizabeth Powell brings more than 25 years of professional management, operations, and client service experience to Community Resource Services. She has built a reputation for developing client relationships, coordinating complex projects, managing vendors and service providers, overseeing budgets and operations, and bringing people together to address community needs efficiently.
Elizabeth spent much of her career in commercial property management, overseeing large office, industrial, retail, and mixed-use properties throughout the Denver metropolitan area. She served as the primary point of contact for owners, tenants, vendors, contractors, and engineering teams while coordinating the operational, financial, maintenance, and capital needs of the properties in her portfolio. Her work has spanned annual budgeting and financial reporting, contract and vendor management, capital and maintenance project coordination, operating expense reconciliation, emergency preparedness, and supervision of operational and administrative teams. More recently she served in business development and client engagement, managing client relationships, service delivery, contract coordination, and building inspections across the Denver market.
As a District Manager with CRS, Elizabeth applies that management background to the needs of Colorado Special Districts. Her ability to juggle priorities, coordinate with contractors and consultants, and find practical solutions makes her well suited to supporting District Boards and the communities they serve.
Career Highlights
- Managed commercial real estate portfolios of up to approximately 700,000 square feet, with responsibility for operations, financial reporting, vendor performance, maintenance, and client relationships.
- Assisted with the transition of a 1.6-million-square-foot suburban office portfolio, coordinating operational and management activities throughout.
- Held operating costs more than 5% below budget while managing a 480,000-square-foot office and retail property.
- Coordinated the modernization of eleven building elevators, working with corporate procurement and the local elevator contractor.
- Led the competitive bidding process for a national landscape maintenance contract covering a Denver-area portfolio.
- Developed and implemented an Emergency Evacuation Program, including response planning, floor warden training, and building evacuation drills.
- Coordinated capital and improvement projects including lobby renovations, tenant improvements, landscaping, and the emergency replacement of a building’s main electrical switchgear.
Monica Perito
District Manager
Monica Perito brings more than 25 years of community management, operations, client relations, and administrative experience to Community Resource Services. She has managed diverse communities and client portfolios, coordinating with Boards, homeowners, contractors, consultants, and legal counsel to keep operational and administrative responsibilities handled efficiently and professionally.
Before joining CRS, Monica managed a portfolio of Colorado communities, handling day-to-day operations, Board meeting administration, covenant enforcement and compliance, elections, public notices, contractor coordination, vendor contracts, records administration, and homeowner communications. She regularly worked across HOA and metropolitan district boundaries on shared infrastructure, tract ownership, and maintenance responsibilities. Earlier in her career she spent more than 13 years in community and center operations management, overseeing billing and collections, vendor management, client relations, staff supervision, and daily business operations, and served as a liaison supporting more than 325 regional offices and 5,000 members.
As a District Manager with CRS, Monica applies that experience to supporting Colorado Special Districts and their Boards. Her familiarity with community governance, Board administration, compliance, and the often-complex relationship between metropolitan districts and homeowners associations gives her a strong foundation for her work with CRS clients.
Career Highlights
- Managed day-to-day operations for a portfolio of 11 Colorado communities as primary contact for Boards, homeowners, contractors, consultants, and legal counsel.
- Coordinated matters across HOA and metropolitan district boundaries, resolving questions of tract ownership, shared infrastructure, and maintenance responsibility.
- Administered community elections end to end, including candidate communications, ballots, required notices, owner mailings, and runoff administration.
- Managed contractor and capital improvement activity across landscaping, irrigation, snow removal, and community projects.
- Administered vendor contracts and compliance, including negotiations, insurance and licensing verification, and invoice review against approved scopes.
- Managed covenant enforcement and statutory compliance, including governing document interpretation, violation and hearing processes, and statutory records requests.
Mat Birkeness
District Manager

Mat Birkeness brings over five years of dedicated experience as part of CRS’s District Management Team, where he serves as a trusted point of contact for Metropolitan Districts and municipalities. He specializes in on-site property management, guiding clients through the unique operational, financial, and logistical challenges that districts often face.
Mat’s diverse background in property, hotel, and hospitality management equips him with a strong service-oriented approach to problem-solving. He has successfully obtained state grant funding for Metropolitan Districts, prepared annual budgets, supervised staff, and managed reserve planning, capital projects, and long-term forecasting. His ability to navigate complex onsite management needs has been instrumental in supporting districts with extensive facilities and venues.
A graduate of the Special District Association’s Leadership Academy, Mat is committed to professional growth and excellence in service. Earlier in his career, he led business-to-business sales teams for the nation’s leading annuity sales company, expanding market share across multiple territories. He also gained international leadership experience in hospitality, serving as a division lead in France.
Mat’s blend of financial expertise, management skills, and client-focused service makes him an invaluable asset to the communities and districts CRS supports.
Sam Martinez
Accountant
Sam Martinez brings a strong foundation in accounting, auditing, financial reporting, and taxation to Community Resource Services. A graduate of the University of Colorado Boulder’s Leeds School of Business, he holds a Master of Science in Accounting and a Bachelor of Science in Business Administration with an emphasis in Accounting, and is currently pursuing his Certified Public Accountant (CPA) license.
Before joining CRS, Sam gained public accounting experience with Plante Moran, working with assurance teams on audit testing, financial statement analysis, documentation, and engagement procedures for multiple clients. His work included financial statement audits, single audits, and employee benefit plan audits, giving him practical exposure to Generally Accepted Accounting Principles (GAAP), internal controls, financial reporting, and audit compliance. He also gained hands-on tax experience through Tax Help Colorado, preparing and reviewing federal and state income tax returns while assisting members of the community.
Sam brings leadership and team experience alongside his technical background, having supervised employees, contributed to process improvement initiatives, and completed a two-year professional mentorship through the Leeds School of Business. As an Accountant at CRS, he works closely with the accounting team to support the financial reporting, accounting, and compliance needs of Colorado Special Districts.
Carlos Arreola-Karr
District Manager
Carlos Arreola-Karr is a District Manager with Community Resource Services of Colorado, where he oversees operations, finances, and compliance for multiple special districts. Since joining CRS in January 2024, he has led efforts to secure grant funding and ensure local governments meet Colorado’s ADA requirements for public documents.
Carlos works closely with boards, staff, and community partners across the Front Range to support transparent and efficient delivery of essential services.
Before CRS, he spent eight years serving the residents of Los Angeles County, including seven years in progressive management roles in budget, audit, and operations with the office of the LA Commissioners, serving 2 million residents.
A graduate of California State University–Los Angeles with a degree in Communication Studies, Carlos is bilingual in Spanish and English. He is passionate about public service and dedicated to strengthening the communities he serves.
Michael Schenfeld
District Manager
Michael Schenfeld is a District Manager at Community Resource Services of Colorado, where he provides both management and field support for a variety of Special District clients. In his role, Michael works closely with boards, residents, and service providers to ensure that district operations run smoothly, efficiently, and in full compliance with state and local requirements.
Michael brings a strong background in project management, client relations, and leadership. Prior to joining CRS, he served as a Senior Project Manager and Consultant at Metal Building Outlet, where he oversaw budgets, managed complex commercial building projects, and coordinated directly with city, county, and state agencies to ensure compliance with safety codes. He also owned and operated Dulce Contracting Services, managing both small and large-scale remodeling projects while building strong client relationships and overseeing project execution from start to finish. Earlier in his career, Michael worked as a Digital Marketing Executive with YP, where he developed B2B marketing strategies and long-term client partnerships.
Michael studied Business Administration with minors in Technical Communication, Managerial Leadership, and Psychology at the Milwaukee School of Engineering. A former collegiate and semi-professional hockey player, he brings the same discipline, teamwork, and leadership skills from the rink into his professional career.
With his diverse background, hands-on approach, and commitment to service, Michael is a valuable resource to CRS and the districts he supports.
Ashly Riley
District Manager
Ashly Riley has been a valued member of the CRS District Management Team for several years, where she oversees the day-to-day operations of multiple Special Districts. In her role, she works closely with boards, residents, and service providers to ensure efficient management, transparent communication, and responsive support. Ashly excels at balancing the many facets of district management, from budgeting and vendor coordination to resident services and long-term planning, making her a trusted resource to the communities she serves.
Before joining CRS, Ashly built a strong professional background in leadership, client relations, and operations management across a variety of industries. She served as an Assistant Manager in the healthcare industry in Denver, where she oversaw staff, finances, and customer care while also leading social media marketing efforts that expanded the business’ community presence. As Customer Relations Manager in Michigan, Ashly supervised a team of more than 30 employees, managed client relationships, and strengthened operational processes to enhance customer experience. She also gained valuable experience in financial services as a Loan Specialist and Team Lead with Autopay Direct, where she trained staff, managed compliance, and consistently exceeded sales goals
Ashly earned her Bachelor of Science from Grand Valley State University. Drawing on her diverse professional background, Ashly brings strong communication, problem-solving, and organizational skills to her role at CRS. Her professionalism, dedication, and solutions-oriented mindset make her an outstanding District Manager and a valuable partner to both her colleagues and the Special Districts she supports.
Riley Meggers
Assistant Manager
As an Assistant Manager, Riley Meggers brings a strong work ethic and a dependable, team-focused attitude to Community Resource Services, where he plays a key role in supporting district operations both in the office and out in the field. Known for his reliability and hands-on approach, Riley excels in field work—whether assisting with on-site projects, coordinating with vendors, or providing support to ensure facilities and operations run smoothly.
Riley began his career with CRS, assisting in elections and administrative projects, gaining early expertise in ballot processing, deposit tracking, accounts receivable, and special project support. Today, he combines this background with strong organizational and customer service skills to provide dependable support for CRS’s clients and staff.
Riley is a graduate of Colorado Mesa University, where he earned a Bachelor of Science degree in Business Administration Management. His academic training, paired with his practical field and administrative experience, gives him the versatility to adapt and deliver in any setting.
Outside of work, Riley is an avid outdoorsman who enjoys climbing Colorado’s 14ers, hiking, camping, running, and playing ice hockey—interests that mirror his energy, teamwork, and drive to succeed.
Kayla Blair
District Manager
Kayla Blair has been a dedicated member of Community Resource Services of Colorado for more than a decade, building her career from Client Support Specialist to her current role as District Manager. With years of hands-on experience, Kayla has developed a deep understanding of the diverse needs of Special Districts and now oversees the management of several communities with professionalism, care, and attention to detail.
In her role, Kayla works closely with boards, residents, and service providers to ensure smooth day-to-day operations, accurate financial and administrative support, and responsive communication. Her background as a Client Support Specialist provides her with a strong foundation in accounts payable, utility billing, and board administration, which she now combines with leadership and strategic management skills in serving her districts.
Kayla also earned her Paralegal Certificate in Colorado, giving her additional insight into governance, compliance, and legal processes that support effective district management. Known for her reliability, knowledge, and commitment to service, Kayla is a trusted partner to both her clients and colleagues at CRS.
Molly Couture
District Manager
Molly Couture has been part of the CRS District Management Team for several years, where she works with some of the firm’s most complex Special Districts. Her portfolio includes large water districts with multiple treatment plants, and she has built a reputation for her organization, responsiveness, and ability to successfully guide districts through even the most challenging operational and financial needs. Her boards value her leadership, problem-solving, and collaborative approach, making her a trusted partner in advancing their communities.
During her time at CRS, Molly has secured multiple grants and low-interest loans for districts, helping them fund critical infrastructure and community improvements. She manages all aspects of district operations, including budgeting, compliance, vendor coordination, and long-term planning, while ensuring her boards receive clear, timely communication and support.
Molly’s career prior to CRS includes more than 12 years of leadership and management experience, with over a decade in school leadership and administration. As Director of Operations and a founding staff member of one of the top middle and high schools in Denver Public Schools, she oversaw daily operations for more than 1,500 people, directed a team responsible for facilities management, budgeting, purchasing, and communications, and managed large-scale projects such as historic building renovations and grant-funded initiatives.
A graduate of the University of Southern Indiana, Molly has called Colorado home for more than 15 years. With her expertise in systems, financial and project management, and community engagement, Molly continues to bring tremendous value to CRS and the districts she serves.
Career Highlights
- Founding and implementing systems, including onboarding, communications, translation, product distribution, payment processing, and supply maintenance.
- Coordination of departments and external district partners, facilities teams, neighborhood associations, and city officials to achieve win-win outcomes.
- Collaboration with architects, designers, contractors, vendors, and facilities management to complete historic building renovation, including grant filing and budgeting, as well as product and material selection and installation.
- Conducting in-depth data analyses across platforms to uncover trends and create solutions.
- Creating a strong sense of community through exceptional customer service.
Sandy O’Neill
Senior Client Support Specialist
Sandy O’Neill has been an integral part of the CRS Support Team since 2007, bringing unmatched knowledge, reliability, and dedication to the districts she serves. With over 25 years of leadership and operational management experience, Sandy is a cornerstone of CRS’ day-to-day success. She is deeply involved in preparing and distributing board packets, assisting with accounts payable and receivable, and providing essential calendaring, filing, and technical support that keeps district operations running seamlessly.
Her professional background includes leadership roles with multiple counties, where she managed reconciliation, process management, and program development for County Correctional Facilities, as well as service within community school systems. This diverse experience gives Sandy a broad perspective and the ability to adapt to the wide-ranging needs of Special Districts.
Incredibly knowledgeable and highly dependable, Sandy’s contributions are vital to the efficiency and excellence of CRS’s support services. Her longstanding commitment and expertise make her an invaluable resource for both her colleagues and the communities CRS serves.
Career Highlights
- District Manager — County Fulfillment
- Division Manager — Operational Leader
- Area Community School Representative
- Preparation and distribution of Board packets
- Accounts payable & accounts receivable assistance
- Calendaring, filing, and technical support
Diane Rodriguez
Senior Accounting Manager
Diane Rodriguez is a cornerstone of the CRS accounting team, bringing over 25 years of expertise and leadership to the firm. In addition to managing financials for a variety of districts, Diane plays a critical role in shaping the strength of CRS’ accounting department. She reviews audit work, ensuring accuracy and compliance, and leads the training of new accountants, passing on her deep knowledge and high standards to the next generation of CRS professionals.
With an extensive background in real estate accounting—including project, construction, and land development—Diane offers a uniquely well-rounded perspective to her work with Special Districts. She is highly skilled in GAAP, FASB, and GASB standards, and her ability to translate complex financial requirements into clear, actionable solutions is a tremendous benefit to the boards, district personnel, and auditors with whom she collaborates.
Known for her precision, communication skills, and client-focused approach, Diane consistently delivers reliable financial management and outstanding customer service. Her leadership and expertise not only elevate the quality of CRS’s accounting services but also provide lasting value to the communities and districts we serve.
Joan Beans
Senior Accounting Manager
Joan Beans is a highly experienced accounting professional with more than 20 years of expertise and a proven record of leadership. As Senior Accounting Manager at Community Resource Services of Colorado, Joan oversees the day-to-day accounting functions for a diverse portfolio of Special District clients. She has been a trusted member of CRS for many years, where her in-depth knowledge and steady guidance have made her an invaluable resource to both her clients and colleagues.
In her role, Joan manages month-end, quarter-end, and year-end close processes, prepares and reviews financial statements, and provides clients with clear, actionable insights to support sound decision-making. She ensures compliance with accounting standards and tax regulations, coordinates audit work with external auditors, and implements process improvements that drive efficiency and consistency across accounts. Joan also supports districts with budgeting, forecasting, and long-term financial planning, strengthening their ability to plan strategically for the future.
Known for her professionalism, communication, and client-first approach, Joan brings not only technical expertise but also a collaborative spirit that helps districts feel supported and confident in their financial management.
Kim Alex
Senior Accounting Manager
Kim Alex is a seasoned accounting professional with more than 20 years of experience and a proven track record in accounting and finance. As a Senior Accounting Manager at Community Resource Services of Colorado, she oversees the accounting functions for a diverse portfolio of Special District clients, ensuring accuracy, compliance, and timely reporting.
In her role, Kim prepares monthly, quarterly, and annual financial statements, manages statutory filings, and maintains precise financial records. She plays a key role in the budget process, helping districts plan effectively for both short- and long-term needs. Kim also supports year-end activities, working closely with auditors to complete financial audits and ensure compliance with accounting standards and state regulations. Beyond her day-to-day responsibilities, she continually seeks opportunities to strengthen financial procedures and internal controls, enhancing efficiency and consistency across client accounts.
With extensive knowledge of a wide range of accounting software systems and expertise in software conversions and changeovers, Kim provides technical strength that adds significant value to the districts she serves. Known for her professionalism, precision, and reliability, she is a trusted resource to both CRS clients and colleagues, delivering the financial expertise and support needed to keep communities strong and well-managed.
Joe Frank
Senior Accountant
Joe Frank is a seasoned accounting professional with more than 20 years of experience in financial management, reporting, and compliance. As a Senior Accountant at Community Resource Services of Colorado, Joe provides expert accounting support for several Special Districts, ensuring accuracy, transparency, and compliance with all state requirements.
Before joining CRS, Joe held key accounting roles across a variety of industries, including engineering, finance, and corporate operations. His work has spanned general ledger management, payroll, project accounting, accounts payable and receivable, financial reporting, and tax compliance. Throughout his career, Joe has been recognized for his attention to detail, analytical skills, and dedication to maintaining strong client and team relationships.
Joe earned his Bachelor of Science in Technical Management with a focus in Accounting from DeVry University. Known for his professionalism and service-oriented approach, Joe brings both expertise and dependability to his role at CRS, helping Special Districts manage their finances with confidence and integrity.
Amy Gonzalez
Senior Accountant
Amy Gonzalez is a Senior Accountant at Community Resource Services (CRS) with more than a decade of progressive experience in accounting operations, financial reporting, and client service. She brings a strong background in managing diverse client portfolios, optimizing workflows, and ensuring accuracy and compliance across all aspects of financial management.
At CRS, Amy provides full-cycle accounting services to the districts she supports, including financial statement preparation, reconciliations, accounts payable and receivable, and maintaining compliance with GAAP standards. In addition to her district work, she plays a key role in software integrations, new client onboarding, and system set-ups, and technical research—helping to enhance efficiency and ensure seamless processes across the organization.
Prior to joining CRS, Amy held senior accounting roles where she led accounting operations, supervised and mentored staff, and partnered with leadership to support organizational growth. Her experience includes managing accounts receivable and collections, overseeing vendor relationships, performing complex reconciliations, and implementing process improvements and automation tools to streamline workflows and improve service delivery.
Known for her attention to detail, strong organizational skills, and collaborative approach, Amy is a trusted resource to both her colleagues and the districts she serves. She is committed to delivering high-quality financial services while continuously improving processes and supporting the long-term success of CRS and its clients.
Nilufer Sultana
Senior Accountant
Nilufer Sultana brings more than 10 years of accounting, financial reporting, budgeting, audit, and compliance experience to Community Resource Services, including extensive hands-on experience in Colorado governmental and special district accounting.
Prior to joining CRS, Nilufer provided full-cycle accounting and financial reporting services for more than 25 Colorado governmental entities, including special districts, metropolitan districts, fire protection districts, municipalities, and counties. Her responsibilities included preparing financial statements, budget-to-actual reports, reconciliations, supporting schedules, and financial materials for presentation to Boards of Directors. She also supported the preparation, monitoring, amendment, and reporting of operating and capital budgets for numerous Colorado districts.
Nilufer has significant experience with fund accounting, property tax reporting, debt service accounting, capital project accounting, general ledger management, bank reconciliations, accounts payable, and month- and year-end closing processes. She has also prepared audit workpapers and coordinated directly with auditors, contributing to the successful completion of multiple annual governmental financial audits.
Before beginning her work with Colorado governmental entities, Nilufer developed a broad accounting and financial management background through progressively responsible finance and audit positions. As Deputy Manager of Finance & Accounts for BRAC, she managed accounting, budgeting, compliance, and financial reporting activities for 29 donor-funded projects and coordinated both internal and external audits. Earlier in her career, she worked in public accounting with ACNABIN Chartered Accountants, progressing from Audit Staff to Assistant Manager of Audit & Consultancy and leading audit and consulting engagements, risk assessments, internal control evaluations, and financial reporting reviews.
Nilufer holds a Master of Business Studies in Management and a Bachelor of Commerce in Management from National University in Bangladesh. She completed her Chartered Accountant Articleship through the Institute of Chartered Accountants of Bangladesh.
As a Senior Accountant with CRS, Nilufer applies her strong technical accounting background and direct knowledge of Colorado governmental accounting to support the financial and compliance needs of CRS clients and their Boards of Directors. Her experience managing multiple governmental entities, preparing Board-level financial reporting, coordinating audits, and working with complex fund, debt service, and capital project accounting makes her a valuable addition to the CRS accounting team.
Career Highlights
- Supported full-cycle accounting and financial reporting for more than 25 Colorado governmental entities, including special districts, metropolitan districts, fire protection districts, municipalities, and counties.
- Contributed to the administration and monitoring of 20 district operating and capital budgets, including budget preparation, amendments, reporting, and budget-to-actual analysis.
- Supported the successful completion of 7+ annual governmental financial audits, preparing audit workpapers, maintaining supporting documentation, and coordinating directly with external auditors.
- Managed accounting and financial reporting for 29 donor-funded projects, with responsibility for budgeting, forecasting, compliance, management reporting, and financial monitoring.
- Led audit and consulting engagements in public accounting, including risk assessments, internal control evaluations, financial statement reviews, and recommendations to improve clients’ accounting and reporting practices.
- Developed specialized expertise in governmental fund accounting, including property tax reporting, debt service accounting, capital project accounting, Board financial reporting, and month- and year-end closing processes.
- Earned the Project Management Professional (PMP) credential, complementing her accounting background with formal expertise in project management.
Josh Finstad
Senior Accountant
Josh Finstad is an experienced Accountant at Community Resource Services of Colorado, where he has been a valued team member for several years. He manages a wide range of accounting functions, including accounts payable, accounts receivable, and financial reporting, ensuring accuracy and efficiency across all client accounts.
Known for his strong client relations skills, Josh is highly regarded by the districts he serves. Clients appreciate his approachable style, responsiveness, and dedication to providing clear, reliable financial support. His ability to balance technical expertise with genuine client care makes him a trusted partner in helping communities achieve their financial goals.
Josh’s commitment to precision and service excellence reflects the core values of CRS, and his contributions play a key role in keeping district operations running smoothly and effectively.Nichole Baile
Client Support Specialist
Nichole Baile has been a dedicated member of Community Resource Services of Colorado for more than 10 years, serving as a Client Support Specialist. In her role, she manages a variety of critical support functions for Special Districts, including accounts payable, accounts receivable, check processing, and utility billing. Her attention to detail and commitment to accuracy help ensure that district operations run smoothly and efficiently.
Known for her reliability, trustworthiness, and kindness, Nichole is a valued resource to both her colleagues and the district clients she supports. Her professionalism and steady presence make her an essential part of the CRS team and a trusted partner to the communities we serve.
Rhonda Bilek
Client Support Specialist
Rhonda Bilek serves as a Client Support Specialist at Community Resource Services of Colorado, bringing more than a decade of experience working directly with Special Districts. In her role, she provides vital administrative and operational support, assisting with accounts payable, utility billing, board packet preparation, and day-to-day district needs. Rhonda’s reliability, organization, and commitment to excellent service make her a trusted resource for both her colleagues and the districts she supports.
Before joining CRS, Rhonda spent over 20 years as an office manager, where she developed deep expertise in administration, customer service, and process management. This strong foundation, combined with her extensive Special District knowledge, allows her to anticipate client needs and ensure smooth, efficient operations.
With her professionalism and dedication, Rhonda plays an important role in helping CRS deliver the high-quality support and responsive service that districts count on.
Jackie Stockton
Client Support Specialist
Jackie Stockton serves as a Client Support Specialist at Community Resource Services of Colorado, where she provides vital support to Special Districts in areas such as accounting, accounts payable, utility billing, and management support. With a strong background in payroll, accounting, administration, and customer service, Jackie ensures that district operations run smoothly and efficiently.
Before joining CRS, Jackie gained extensive experience across accounting and administrative roles, including work with municipal districts, construction companies, and service organizations. Her career has included responsibilities such as payroll processing, financial reporting, project administration, and client support, giving her a well-rounded skill set that she now brings to the diverse needs of CRS clients.
Known for her organization, reliability, and customer-focused approach, Jackie plays an important role in helping districts remain efficient, compliant, and responsive to community needs.
Allison Kinkel
Client Support Specialist
As a Client Support Specialist at Community Resource Services, Allison Kinkel is a vital part of the team that keeps Colorado’s special districts running smoothly. She provides day-to-day support to district managers and board members, with a particular focus on utility billing services. From establishing customer accounts and managing meter route processing to generating billing statements and assisting residents with questions, Allison ensures that the financial and operational side of district services functions seamlessly. Her accuracy, consistency, and approachable style help build trust with both district clients and community members.
Allison’s career began in the oil and gas industry, where she developed strong organizational and administrative skills in a fast-paced, detail-oriented environment. Combined with her background in customer service, she brings to CRS the ability to navigate complex processes while keeping communication clear and accessible. Her transition into the world of special districts has been marked by a proactive mindset and an eagerness to support communities at a very local and meaningful level.
A graduate of the University of Texas at Arlington, Allison holds a bachelor’s degree in Criminal Justice—a field that sharpened her critical thinking, problem-solving, and research skills. These strengths translate directly into her role at CRS, where accuracy, compliance, and attention to detail are essential.
Dedicated and dependable, Allison thrives on being part of a collaborative team and takes pride in helping Colorado districts deliver the essential services their residents rely on every day.
Administrative
Our administrative support staff is the backbone of our organization, ensuring everything runs smoothly behind the scenes. From managing day-to-day operations and coordinating communications to handling records, scheduling, and client support, their attention to detail keeps our work efficient and professional. They provide responsive assistance to districts, board members, and residents, ensuring that questions are answered promptly and processes are seamless. With their dedication, organization, and problem-solving skills, our admin team helps us deliver excellent service and maintain the highest standards of reliability and professionalism.
Utility Billing
At Community Resource Services, we take pride in delivering exceptional utility billing services that are accurate, timely, and customer-focused. Our team combines advanced technology with attentive service to ensure bills are clear, consistent, and easy to understand. By streamlining processes and maintaining precise records, we help districts, municipalities, and residents stay confident that every detail is handled with care. From seamless meter reading integration to responsive customer support, we go above and beyond to make utility billing efficient and dependable—so our clients can focus on their communities.
Operations & Maintenance
Our Operations & Maintenance team works every day to keep things running smoothly for the communities we serve. From regular upkeep to quick responses when issues arise, they make sure systems are reliable, safe, and efficient. Their care and attention help prevent problems before they happen, giving residents and districts peace of mind. With a focus on dependability and service, our O&M team is dedicated to supporting the community and keeping essential services working without interruption.
Elections
Our Elections Services team is one of the most experienced and trusted in the state. They oversee the entire ballot processing operation with accuracy, efficiency, and transparency, handling the highest election volumes in Colorado. From receiving and verifying ballots to secure processing and reporting, every step is performed with strict adherence to state ordinances and laws. Our team of dedicated professionals ensures municipalities and special districts remain fully compliant while giving residents confidence that every vote is counted correctly. With unmatched expertise and a commitment to integrity, we help communities run smooth, reliable elections they can trust.