Meet Our Experts:
The CRS Team

With decades of expertise in administrative management, paralegal services, and government operations, Sue Blair is a recognized leader in special districts and municipal governance across Colorado. She currently serves as the President of the Special District Association (SDA) Board, where she plays a key role in advocating for and guiding special districts statewide.

Her extensive knowledge spans governmental taxation, auditing, budgeting, elections, property ownership, utility billing, and statutory compliance, making her a trusted resource for local governments. Sue has been instrumental in managing and overseeing municipal elections, including high-profile recall efforts and large-scale petition verifications. Her election expertise has led to statewide recognition, including appointments by the district court as an administrative hearing officer and collaboration with the Division of Local Government and Special District Association to train election judges.

Beyond elections, Sue has led significant policy initiatives, including drafting municipal ordinances, resolutions, and legislation. She has been a driving force behind key property inclusions and exclusions within special districts, ensuring compliance with regulatory frameworks. Her leadership extends to financial management, where she has implemented policies for sales and use tax, public improvement fees, and liquor licensing.

A dedicated advocate for effective governance, Sue has served on legislative committees shaping election codes, budget policies, and district regulations. She has also provided training for county-wide election judges and local government budgeting, sharing her knowledge with hundreds of participants.

From managing complex construction projects to overseeing the billing operations of over 90,000 customer accounts annually, Sue’s ability to navigate government operations with precision and efficiency has made her an invaluable leader in her field. As President of the SDA Board, she continues to champion the success and sustainability of special districts across Colorado.

With over 15 years of experience in operations management, Marcos Pacheco brings a thoughtful, steady approach to leadership and client service. Since joining CRS of Colorado in 2008, he has been instrumental in refining internal processes, enhancing team performance, and delivering reliable support to the many special districts CRS serves across the state.

Marcos also serves as the Deputy DEO for all elections within CRS, where his logistical expertise has guided the successful distribution of hundreds of thousands of ballots—including a record-setting election season with over 800,000 ballots mailed. His ability to manage complexity with calm efficiency has earned the trust of clients and colleagues alike.

Marcos also spent a decade as a firefighter—a role that shaped his grounded perspective, collaborative spirit, and decisive problem-solving under pressure. Whether mentoring staff, coordinating district operations, or navigating high-stakes challenges, Marcos approaches each task with humility and focus.

Today, as Director of Client Services, Marcos continues to champion operational excellence and a people-first ethos. He takes pride in helping others succeed and considers it a privilege to support the communities CRS serves.

Mat Birkeness brings over five years of dedicated experience as part of CRS’s District Management Team, where he serves as a trusted point of contact for Metropolitan Districts and municipalities. He specializes in on-site property management, guiding clients through the unique operational, financial, and logistical challenges that districts often face.

Mat’s diverse background in property, hotel, and hospitality management equips him with a strong service-oriented approach to problem-solving. He has successfully obtained state grant funding for Metropolitan Districts, prepared annual budgets, supervised staff, and managed reserve planning, capital projects, and long-term forecasting. His ability to navigate complex onsite management needs has been instrumental in supporting districts with extensive facilities and venues.

A graduate of the Special District Association’s Leadership Academy, Mat is committed to professional growth and excellence in service. Earlier in his career, he led business-to-business sales teams for the nation’s leading annuity sales company, expanding market share across multiple territories. He also gained international leadership experience in hospitality, serving as a division lead in France.

Mat’s blend of financial expertise, management skills, and client-focused service makes him an invaluable asset to the communities and districts CRS supports.

Phil Schneider brings a wealth of experience in business management, accounting, logistics, and customer service to his role as District Manager at Community Resource Services of Colorado. Since joining CRS in 2020, Phil has overseen operations for a large community of more than 1,200 homes, establishing strong relationships with vendors, service contractors, developers, and board members to ensure timely, reliable service delivery. He has also developed protocols to safeguard facilities and equipment, extending their lifecycle and ensuring efficient operations.

Before CRS, Phil held leadership roles in sales management, accounting, and logistics, including positions with Escalante Golf, Swagelok Denver, and PepsiCo. He also pursued a personal goal of competing professionally as a golfer, playing in tournaments across the U.S., including U.S. Open qualifiers.

Phil holds dual bachelor’s degrees in Distribution Management & Technology and Marketing from Baylor University. He is also a licensed Colorado real estate agent and has completed the M-100 Essentials of Community Association Management certification. Beyond his professional work, Phil is deeply engaged in community service, serving as Associate Director of the All-Stars Club, where he has led fundraising, volunteer coordination, and programs that support adults with special needs.

With a proven record of leadership, problem-solving, and community commitment, Phil brings both expertise and heart to serving CRS clients.

Carlos Arreola-Karr is a District Manager with Community Resource Services of Colorado, where he oversees operations, finances, and compliance for multiple special districts. Since joining CRS in January 2024, he has led efforts to secure grant funding and ensure local governments meet Colorado’s ADA requirements for public documents.

Carlos works closely with boards, staff, and community partners across the Front Range to support transparent and efficient delivery of essential services.

Before CRS, he spent eight years serving the residents of Los Angeles County, including seven years in progressive management roles in budget, audit, and operations with the office of the LA Commissioners, serving 2 million residents.

A graduate of California State University–Los Angeles with a degree in Communication Studies, Carlos is bilingual in Spanish and English. He is passionate about public service and dedicated to strengthening the communities he serves.

Michael Schenfeld is a District Manager at Community Resource Services of Colorado, where he provides both management and field support for a variety of Special District clients. In his role, Michael works closely with boards, residents, and service providers to ensure that district operations run smoothly, efficiently, and in full compliance with state and local requirements.

Michael brings a strong background in project management, client relations, and leadership. Prior to joining CRS, he served as a Senior Project Manager and Consultant at Metal Building Outlet, where he oversaw budgets, managed complex commercial building projects, and coordinated directly with city, county, and state agencies to ensure compliance with safety codes. He also owned and operated Dulce Contracting Services, managing both small and large-scale remodeling projects while building strong client relationships and overseeing project execution from start to finish. Earlier in his career, Michael worked as a Digital Marketing Executive with YP, where he developed B2B marketing strategies and long-term client partnerships.

Michael studied Business Administration with minors in Technical Communication, Managerial Leadership, and Psychology at the Milwaukee School of Engineering. A former collegiate and semi-professional hockey player, he brings the same discipline, teamwork, and leadership skills from the rink into his professional career.

With his diverse background, hands-on approach, and commitment to service, Michael is a valuable resource to CRS and the districts he supports.

Ashly Dorey has been a valued member of the CRS District Management Team for several years, where she oversees the day-to-day operations of multiple Special Districts. In her role, she works closely with boards, residents, and service providers to ensure efficient management, transparent communication, and responsive support. Ashly excels at balancing the many facets of district management, from budgeting and vendor coordination to resident services and long-term planning, making her a trusted resource to the communities she serves.

Before joining CRS, Ashly built a strong professional background in leadership, client relations, and operations management across a variety of industries. She served as an Assistant Manager in the healthcare industry in Denver, where she oversaw staff, finances, and customer care while also leading social media marketing efforts that expanded the business’ community presence. As Customer Relations Manager in Michigan, Ashly supervised a team of more than 30 employees, managed client relationships, and strengthened operational processes to enhance customer experience. She also gained valuable experience in financial services as a Loan Specialist and Team Lead with Autopay Direct, where she trained staff, managed compliance, and consistently exceeded sales goals

Ashly earned her Bachelor of Science from Grand Valley State University. Drawing on her diverse professional background, Ashly brings strong communication, problem-solving, and organizational skills to her role at CRS. Her professionalism, dedication, and solutions-oriented mindset make her an outstanding District Manager and a valuable partner to both her colleagues and the Special Districts she supports.

As an Assistant Manager, Riley Meggers brings a strong work ethic and a dependable, team-focused attitude to Community Resource Services, where he plays a key role in supporting district operations both in the office and out in the field. Known for his reliability and hands-on approach, Riley excels in field work—whether assisting with on-site projects, coordinating with vendors, or providing support to ensure facilities and operations run smoothly.

Riley began his career with CRS, assisting in elections and administrative projects, gaining early expertise in ballot processing, deposit tracking, accounts receivable, and special project support. Today, he combines this background with strong organizational and customer service skills to provide dependable support for CRS’s clients and staff.

Riley is a graduate of Colorado Mesa University, where he earned a Bachelor of Science degree in Business Administration Management. His academic training, paired with his practical field and administrative experience, gives him the versatility to adapt and deliver in any setting.

Outside of work, Riley is an avid outdoorsman who enjoys climbing Colorado’s 14ers, hiking, camping, running, and playing ice hockey—interests that mirror his energy, teamwork, and drive to succeed.

Her background as a Client Support Specialist provides her with a strong foundation in accounts payable, utility billing, and board administration, which she now combines with leadership and strategic management skills in serving her districts.

Kayla Blair has been a dedicated member of Community Resource Services of Colorado for more than a decade, building her career from Client Support Specialist to her current role as District Manager. With years of hands-on experience, Kayla has developed a deep understanding of the diverse needs of Special Districts and now oversees the management of several communities with professionalism, care, and attention to detail.

In her role, Kayla works closely with boards, residents, and service providers to ensure smooth day-to-day operations, accurate financial and administrative support, and responsive communication. Her background as a Client Support Specialist provides her with a strong foundation in accounts payable, utility billing, and board administration, which she now combines with leadership and strategic management skills in serving her districts.

Kayla also earned her Paralegal Certificate in Colorado, giving her additional insight into governance, compliance, and legal processes that support effective district management. Known for her reliability, knowledge, and commitment to service, Kayla is a trusted partner to both her clients and colleagues at CRS.

Molly Couture has been part of the CRS District Management Team for several years, where she works with some of the firm’s most complex Special Districts. Her portfolio includes large water districts with multiple treatment plants, and she has built a reputation for her organization, responsiveness, and ability to successfully guide districts through even the most challenging operational and financial needs. Her boards value her leadership, problem-solving, and collaborative approach, making her a trusted partner in advancing their communities.

During her time at CRS, Molly has secured multiple grants and low-interest loans for districts, helping them fund critical infrastructure and community improvements. She manages all aspects of district operations, including budgeting, compliance, vendor coordination, and long-term planning, while ensuring her boards receive clear, timely communication and support.

Molly’s career prior to CRS includes more than 12 years of leadership and management experience, with over a decade in school leadership and administration. As Director of Operations and a founding staff member of one of the top middle and high schools in Denver Public Schools, she oversaw daily operations for more than 1,500 people, directed a team responsible for facilities management, budgeting, purchasing, and communications, and managed large-scale projects such as historic building renovations and grant-funded initiatives.

A graduate of the University of Southern Indiana, Molly has called Colorado home for more than 15 years. With her expertise in systems, financial and project management, and community engagement, Molly continues to bring tremendous value to CRS and the districts she serves.

Sandy O’Neill has been an integral part of the CRS Support Team since 2007, bringing unmatched knowledge, reliability, and dedication to the districts she serves. With over 25 years of leadership and operational management experience, Sandy is a cornerstone of CRS’ day-to-day success. She is deeply involved in preparing and distributing board packets, assisting with accounts payable and receivable, and providing essential calendaring, filing, and technical support that keeps district operations running seamlessly.

Her professional background includes leadership roles with multiple counties, where she managed reconciliation, process management, and program development for County Correctional Facilities, as well as service within community school systems. This diverse experience gives Sandy a broad perspective and the ability to adapt to the wide-ranging needs of Special Districts.

Incredibly knowledgeable and highly dependable, Sandy’s contributions are vital to the efficiency and excellence of CRS’s support services. Her longstanding commitment and expertise make her an invaluable resource for both her colleagues and the communities CRS serves.

Diane Rodriguez is a cornerstone of the CRS accounting team, bringing over 25 years of expertise and leadership to the firm. In addition to managing financials for a variety of districts, Diane plays a critical role in shaping the strength of CRS’ accounting department. She reviews audit work, ensuring accuracy and compliance, and leads the training of new accountants, passing on her deep knowledge and high standards to the next generation of CRS professionals.

With an extensive background in real estate accounting—including project, construction, and land development—Diane offers a uniquely well-rounded perspective to her work with Special Districts. She is highly skilled in GAAP, FASB, and GASB standards, and her ability to translate complex financial requirements into clear, actionable solutions is a tremendous benefit to the boards, district personnel, and auditors with whom she collaborates.

Known for her precision, communication skills, and client-focused approach, Diane consistently delivers reliable financial management and outstanding customer service. Her leadership and expertise not only elevate the quality of CRS’s accounting services but also provide lasting value to the communities and districts we serve.

Joan Beans is a highly experienced accounting professional with more than 20 years of expertise and a proven record of leadership. As Senior Accounting Manager at Community Resource Services of Colorado, Joan oversees the day-to-day accounting functions for a diverse portfolio of Special District clients. She has been a trusted member of CRS for many years, where her in-depth knowledge and steady guidance have made her an invaluable resource to both her clients and colleagues.

In her role, Joan manages month-end, quarter-end, and year-end close processes, prepares and reviews financial statements, and provides clients with clear, actionable insights to support sound decision-making. She ensures compliance with accounting standards and tax regulations, coordinates audit work with external auditors, and implements process improvements that drive efficiency and consistency across accounts. Joan also supports districts with budgeting, forecasting, and long-term financial planning, strengthening their ability to plan strategically for the future.

Known for her professionalism, communication, and client-first approach, Joan brings not only technical expertise but also a collaborative spirit that helps districts feel supported and confident in their financial management.

Kim Alex is a seasoned accounting professional with more than 20 years of experience and a proven track record in accounting and finance. As a Senior Accounting Manager at Community Resource Services of Colorado, she oversees the accounting functions for a diverse portfolio of Special District clients, ensuring accuracy, compliance, and timely reporting.

In her role, Kim prepares monthly, quarterly, and annual financial statements, manages statutory filings, and maintains precise financial records. She plays a key role in the budget process, helping districts plan effectively for both short- and long-term needs. Kim also supports year-end activities, working closely with auditors to complete financial audits and ensure compliance with accounting standards and state regulations. Beyond her day-to-day responsibilities, she continually seeks opportunities to strengthen financial procedures and internal controls, enhancing efficiency and consistency across client accounts.

With extensive knowledge of a wide range of accounting software systems and expertise in software conversions and changeovers, Kim provides technical strength that adds significant value to the districts she serves. Known for her professionalism, precision, and reliability, she is a trusted resource to both CRS clients and colleagues, delivering the financial expertise and support needed to keep communities strong and well-managed.

Joe Frank is a seasoned accounting professional with more than 20 years of experience in financial management, reporting, and compliance. As a Senior Accountant at Community Resource Services of Colorado, Joe provides expert accounting support for several Special Districts, ensuring accuracy, transparency, and compliance with all state requirements.

Before joining CRS, Joe held key accounting roles across a variety of industries, including engineering, finance, and corporate operations. His work has spanned general ledger management, payroll, project accounting, accounts payable and receivable, financial reporting, and tax compliance. Throughout his career, Joe has been recognized for his attention to detail, analytical skills, and dedication to maintaining strong client and team relationships.

Joe earned his Bachelor of Science in Technical Management with a focus in Accounting from DeVry University. Known for his professionalism and service-oriented approach, Joe brings both expertise and dependability to his role at CRS, helping Special Districts manage their finances with confidence and integrity.

Jing Lu is a Certified Public Accountant with extensive experience in financial management, auditing, and compliance. As a Senior Accountant at Community Resource Services of Colorado, she focuses on accounting for Special Districts, ensuring accurate reporting, transparency, and compliance with state and local requirements.

Jing brings a strong background in both the public and private sectors, having worked in roles ranging from auditing and tax preparation to grant accounting and corporate finance. Her career includes positions with Arrow Electronics, Century Communities, Lindquist LLP, the City and County of Denver, and Boulder County, where she managed complex reconciliations, prepared financial reports, and ensured compliance with GAAP and federal regulations.

Jing earned both her Master’s and Bachelor’s degrees in Accounting from the University of Colorado Boulder’s Leeds School of Business and also holds a Bachelor’s degree in Accounting from the University of International Business and Economics in China.

With her depth of expertise, attention to detail, and dedication to accuracy, Jing plays a vital role in helping CRS deliver trusted financial management for the districts and communities it serves.

Josh Finstad is an experienced Accountant at Community Resource Services of Colorado, where he has been a valued team member for several years. He manages a wide range of accounting functions, including accounts payable, accounts receivable, and financial reporting, ensuring accuracy and efficiency across all client accounts.

Known for his strong client relations skills, Josh is highly regarded by the districts he serves. Clients appreciate his approachable style, responsiveness, and dedication to providing clear, reliable financial support. His ability to balance technical expertise with genuine client care makes him a trusted partner in helping communities achieve their financial goals.

Josh’s commitment to precision and service excellence reflects the core values of CRS, and his contributions play a key role in keeping district operations running smoothly and effectively.

Nichole Baile has been a dedicated member of Community Resource Services of Colorado for more than 10 years, serving as a Client Support Specialist. In her role, she manages a variety of critical support functions for Special Districts, including accounts payable, accounts receivable, check processing, and utility billing. Her attention to detail and commitment to accuracy help ensure that district operations run smoothly and efficiently.

Known for her reliability, trustworthiness, and kindness, Nichole is a valued resource to both her colleagues and the district clients she supports. Her professionalism and steady presence make her an essential part of the CRS team and a trusted partner to the communities we serve.

Rhonda Bilek serves as a Client Support Specialist at Community Resource Services of Colorado, bringing more than a decade of experience working directly with Special Districts. In her role, she provides vital administrative and operational support, assisting with accounts payable, utility billing, board packet preparation, and day-to-day district needs. Rhonda’s reliability, organization, and commitment to excellent service make her a trusted resource for both her colleagues and the districts she supports.

Before joining CRS, Rhonda spent over 20 years as an office manager, where she developed deep expertise in administration, customer service, and process management. This strong foundation, combined with her extensive Special District knowledge, allows her to anticipate client needs and ensure smooth, efficient operations.

With her professionalism and dedication, Rhonda plays an important role in helping CRS deliver the high-quality support and responsive service that districts count on.

Jackie Stockton serves as a Client Support Specialist at Community Resource Services of Colorado, where she provides vital support to Special Districts in areas such as accounting, accounts payable, utility billing, and management support. With a strong background in payroll, accounting, administration, and customer service, Jackie ensures that district operations run smoothly and efficiently.

Before joining CRS, Jackie gained extensive experience across accounting and administrative roles, including work with municipal districts, construction companies, and service organizations. Her career has included responsibilities such as payroll processing, financial reporting, project administration, and client support, giving her a well-rounded skill set that she now brings to the diverse needs of CRS clients.

Known for her organization, reliability, and customer-focused approach, Jackie plays an important role in helping districts remain efficient, compliant, and responsive to community needs.

As a Client Support Specialist at Community Resource Services, Allison Kinkel is a vital part of the team that keeps Colorado’s special districts running smoothly. She provides day-to-day support to district managers and board members, with a particular focus on utility billing services. From establishing customer accounts and managing meter route processing to generating billing statements and assisting residents with questions, Allison ensures that the financial and operational side of district services functions seamlessly. Her accuracy, consistency, and approachable style help build trust with both district clients and community members.

Allison’s career began in the oil and gas industry, where she developed strong organizational and administrative skills in a fast-paced, detail-oriented environment. Combined with her background in customer service, she brings to CRS the ability to navigate complex processes while keeping communication clear and accessible. Her transition into the world of special districts has been marked by a proactive mindset and an eagerness to support communities at a very local and meaningful level.

A graduate of the University of Texas at Arlington, Allison holds a bachelor’s degree in Criminal Justice—a field that sharpened her critical thinking, problem-solving, and research skills. These strengths translate directly into her role at CRS, where accuracy, compliance, and attention to detail are essential.

 Dedicated and dependable, Allison thrives on being part of a collaborative team and takes pride in helping Colorado districts deliver the essential services their residents rely on every day.

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