Highly versatile and motivated professional with over 10 years of experience in customer service driven industries. Results orientated manager with extensive background in large-scale facility management, property management, customer satisfaction, relationship development, personality management, conflict resolution, employee motivation, and effective communication. Successful at client retention and market growth due to strong work ethic and sales ability.
Portfolio Property Management
Personnel Management and Training
Quick and Efficient Problem Solving
Team Building and Cohesion
Budget Development and Management
Effective Written and Oral Communication
Strategic Time Management and Planning
CRS of Colorado, Denver
Republic Services, Denver
Tasked with managing 500 accounts; managed daily account activity regarding waste removal service as well as monthly collection issues.
2014 Sales growth of 532% to goal.
Percentage of accounts managed under secure contract has grown from 26% to 50% in 13 months
Met with accounts continually to ensure satisfaction with service and to build a positive working relationship
Negotiated contracts with current customers as well as new customers: negotiated price, associated fees, payment terms, termination clauses, and price restrictions for the future.
Worked for retention of current customers plus growth opportunities through referrals and relationships.
Highlands Ranch Community Association, Highlands Ranch, CO
Portfolio manager for 7 Highlands Ranch Homeowners Associations consisting of over 1,700 units, 35 Board of Directors and a total budget to plan and maintain of $2 million annually. Manage daily operations for all properties to ensure all resident concerns, requests, and repairs are addressed in a timely manner. Ensure proper care and function of over 30 acres of common area for all properties. Bidding, negotiating, hiring, managing, and payment of all property contractors and vendors. Maintenance of all Homeowners Association documentation for FHA lending, website regulations, and CIOAA required filings. Proper review, understanding, and updating all CCA documents related to each property as required by Colorado statute and federal mandates. Facilitate communication between the Board of Directors and all residents regarding community financial decisions, governance regulations, and community improvements.
Perfected the skills of effective negations, conflict resolution, time management, efficient communication, and budget development and maintenance. An example of this work is a recent $190,000 concrete project in which I prepared the scope of work, obtained multiple competitive bids, subsequently negotiated down to a price of $162,000 and oversaw completion of the work.
Tasked to develop and train future property managers to allow their sole management of a large scale property.
Highlands Ranch Community Association, Highlands Ranch, CO
Assistant Facility Supervisor
Tasked to recruit, interview, hire, train and subsequently manage a 50 person staff to correspond with the opening of the Southridge Recreation Center. In addition, was the lead in purchasing fitness equipment, pool supplies and conference room equipment within budget and a two-month grand opening schedule. Management of staff included scheduling, continual training, performance reviews, and discipline of all 50 staff members. Managed operation of daily events for recreation center; both the Southridge Recreation Center as well as the 64,000 sq ft Westridge Recreation Center. Average daily attendance of 1,200 people visiting for pre-school, aquatics, sporting leagues, general fitness, martial arts, adult education, business meetings, and community events. Managed the 8 person janitorial staff with duties including hiring, payroll, performance evaluations, and discipline; oversaw daily maintenance of the 32 bike spin room; facilitate repairs and upkeep of multi-purpose gym and indoor floor-hockey rink. Shared responsibility for the preparation and execution of community events held in the recreation center; including wedding receptions, local theater performances, church services, and fashion shows.
Key personnel in final stages of opening the 72,000 sq ft recreation facility as related to construction punch list walks and verification of completion; ordering and receiving recreational equipment, office equipment, and aquatic furniture; and hosting community events to introduce opening of the recreation center.
Lead manager for development and management of new $100,000 synthetic ice rink for all 90,000 Highlands Ranch Residents. Managed 12 person staff needed to operate rink.
Developed F.A.L.C.O.N customer service program now used organization wide for training of all staff.
Served on the Employee Relations Committee
Maui Wowi Hawaiian, Denver, CO
Franchise Development Coordinator
First point of contact for 16,000 annual requests for information regarding the purchase of a Maui Wowi franchise Screened franchise candidates to ensure personal net worth and liquidity thresholds are met and served as the initial contact to field questions regarding real estate investments, contract details, training programs, and total investment requirements. Assigned possible franchise owners to a sales associate for the completion of the purchase. Administered various training classes for new franchise owners at the corporate headquarters. Built relationships with Franchise Broker Consultants to strengthen Maui Wowi's visibility in the marketplace.
Developed and managed marketing materials for potential franchise owners
University of Iowa Athletic Department, Iowa City, IA
Assistant Facility Director
Supported the Head Facilities Director in daily operations, athletic event execution, and non-athletic event execution for all university athletic facilities.
Managed daily event schedules for 30 undergraduate employees Member of lead contact group for events such as Bob Dylan concert, Iowa Football games hosting 70,000 spectators, and Iowa Basketball games hosting 15,000 spectators
University of Iowa, Iowa City, IA
Master of Arts – Athletic Administration
Health and Sport Studies Department; concentration in the operations and Lymphomagistics of intercollegiate athletics
University of Michigan, Ann Arbor, MI
Bachelor of Arts – Sports Management
Graduated with Kinesiology Honors with a concentration in Sports Management and Communications
Proficient in Microsoft Excel, Power Point, Publisher, Word, Outlook, Adobe Acrobat, Nitro Professional, Rec Trac Systems, Fin Trac Systems, InfoPro.
Key contributor in raising $61,000 for the Leukemia & Lymphoma Society: helping our candidate win the Rocky Mountain Chapter Woman of the Year Award
Mastered the operation of the Zamboni while working at the University of Michigan Yost Ice Arena
Coached 2 years of Girls High School Basketball while earning Graduate Degree
Taught undergraduate classes while earning Graduate Degree: Awarded Outstanding Teacher of the Semester honors
CMCA certification; AMS certification
Interests include golf, skiing, music, hiking, reading, and attending sporting events
Annual participant in the Susan G Komen Breast Cancer Foundation Race for the Cure